Refund policy
Return Policy for Print-on-Demand Products
At Add to Cart Design, we are committed to providing high-quality, custom-made products to our customers. Because each item is printed on demand specifically for you, we have established the following return policy to ensure transparency and protect both our customers and our business.
1. Custom Products
All items sold by Add to Cart Design are custom-printed based on your specific order. As a result, we do not accept returns or offer refunds for the following reasons:
- Change of mind
- Incorrect size or color ordered (please refer to our detailed sizing charts and product descriptions before making your purchase)
- Minor color variations (due to differences in screen display settings, slight variations in color from the online preview to the final product are normal and not considered defects)
2. Defective or Damaged Items
If you receive a defective or damaged product, we will offer a replacement or refund under the following conditions:
- You must notify us within 7 days of receiving the item.
- Provide a detailed description of the issue along with clear photos of the defective or damaged product.
- If the item is deemed defective or damaged due to manufacturing or shipping errors, we will either replace the item at no cost or issue a refund to your original payment method.
Note: We reserve the right to request the return of the defective or damaged item before issuing a refund or replacement. In such cases, we will cover the return shipping costs.
3. Lost or Incorrect Orders
In cases where you do not receive your order due to shipping errors or the wrong item was sent, please contact us immediately. We will:
- Investigate the situation and, if appropriate, offer a replacement or a refund.
- For incorrect orders, we will send the correct item at no additional cost. Return of the incorrect item may be requested.
4. Cancellations and Changes
Because each item is printed on demand, cancellations or changes to an order must be made within 24 hours of placing the order. After this time, the production process begins, and no further changes or cancellations can be made.
5. Non-Refundable Items
Due to the personalized nature of print-on-demand products, the following are not eligible for return or refund:
- Custom designs or personalized orders unless they are defective or damaged.
- Products that have been used, washed, or altered by the customer.
6. International Orders
Please note that customers are responsible for understanding the customs and import regulations in their own country. Add to Cart Designis not responsible for any customs fees, duties, or delays.
In the event of lost or delayed international orders, we will work with you to resolve the issue with the shipping carrier, but refunds for lost international orders will only be issued after a thorough investigation with the carrier.
7. Legal Compliance
Our return policy complies with global legal standards, including the following:
- Consumer Rights: Customers are entitled to remedies for defective or damaged products as per applicable consumer protection laws.
- Cooling-Off Period: In jurisdictions that mandate a cooling-off period (such as the EU), customers may cancel their order within 14 days of receiving the item, provided the item is in its original condition and packaging. Custom products, however, are exempt from this cooling-off period as per regulations.
8. Contact Us
If you have any issues with your order, please reach out to our customer service team. We are here to assist you and ensure that your experience with Add to Cart Design is a positive one.
This policy ensures that our customers have clear expectations while protecting our business from potential losses associated with custom, made-to-order products. Thank you for understanding.